Return & Exchange Policy

We try to provide the best selection of products available at competitive prices. We deal with quality manufacturers and reputable brands so that you can rely on our products. The merchandise we sell is top-notch. We don't sell seconds or rejects without letting you know.

Please allow 3-5 business days to process your order, prior to shipping.  If you need it fast, please use one of the expedited shipping options at checkout.

ORDER CANCELLATION

Your credit card is charged at the time of purchase, not upon shipment of your order.  You may cancel your order any time before the merchandise is shipped and receive a full refund to the original form of payment.  After that, it is considered a return and will be processed as such.  All Custom and Special orders must be cancelled within 24 hours - NO EXCEPTIONS.

Returning New Merchandise

If you are not completely satisfied with the merchandise that you purchased from Pungo Ridge, you may return it to us in its original condition, for a store credit or to exchange it for other items subject to the following conditions:

• ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE and CUSTOM ORDERS!  No returns or exchanges will be permitted. If such items are returned to Pungo Ridge without prior authorization, customer will be responsible for return shipping charges.
• Merchandise that has been worn, altered or monogrammed cannot be returned  or exchanged. Please read below about our policy for returning defective merchandise.
• All return merchandise being returned for credit must be received within 60 days of the original order date.  All refunds for returned merchandise will be issued as a store credit in the form of a Gift Certificate to use for future purchases at our online store.
• No returns are allowed on CLEARANCE SALE or CUSTOM ORDER merchandise.  This does not pertain to our regularly discounted prices off the List Price. SPECIAL ORDER merchandise being returned will incur a $15.00 restocking fee.
• To begin the process, please download our RETURN MERCHANDISE FORM. (Adobe Reader required.)
• Please make sure to include your Order ID number so that we can locate your order to issue credit.
• You must return the new, unused merchandise in its original condition with all tags attached in the original packaging. All returns must be in the original packaging in new, saleable condition with all documentation and promotional items. Returns received without original packaging intact will be returned to the customer at their expense.  Merchandise returned used, worn or soiled will be returned to the customer at their expense.
• Ship your return prepaid via using the carrier of your choice. Pungo Ridge will not accept COD shipments. Your package should be insured and freight paid and have a tracking number issued to confirm delivery.
• Shipping and handling fees will not be credited.
• Merchandise must not show any signs of wear or use, and all original tags must be attached and original packaging included.
• Allow 7 - 10 days after receipt of your return merchandise for your refund/exchange request to be processed. We will e-mail you with confirmation of receipt of your return merchandise.
• We issue all refunds in the form of a Gift Certificate to be used for future purchases at our online store.

RETURNING WORN, USED & DEFECTIVE MERCHANDISE

Occasionally merchandise does not wear as anticipated. If you are unsatisfied with the wear of our merchandise, please contact us to return the merchandise to us for further processing.

Defective items (i.e., broken, ripped, etc...) will be exchanged for the same or similar item at no additional charge to you.

• All our items are warranted by the manufacturer to be free of defects in workmanship and materials. We reserve the right to return items to the manufacturer for expert inspection prior to authorizing credit.

• Boot manufacturers have the option to issue full credit, partial credit (prorated for wear) or repair the boots. Manufacturers do not warrant soles or heels against wear, nor do they repair, replace or give credit for boots that have been damaged due to customer neglect, abuse or misuse.

Have questions about our Privacy Policy or other stuff?  Read our Terms & Conditions or contact us.  We still believe that the customer comes first and take pride in our excellent customer service!