SHIPPING POLICY —

• Please allow 3-5 business days to process your order, prior to shipping. Some items can be shipped within 24-48 business hours, but if you need it fast, we recommend that you contact us to arrange for expedited shipping.  UPS and FedEx  typically do not deliver on Sunday and will only deliver on Saturday for an additional fee. If you require a Saturday delivery, please call us.
• Orders shipped directly from our suppliers will be shipped using the manufacturer's preferred carriers, regardless of your selection. This is something that is beyond our control.
• All orders must provide a physical shipping address. This is due to most orders being shipped using carriers other than the United States Postal Service (USPS), which DO NOT deliver to post office boxes i.e. United Parcel Service (UPS) and Federal Express (FedEx).
• Customers are responsible for providing correct and accurate shipping addresses and phone numbers for their orders.  UPS charges for an address correction per package. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, we will in turn charge your credit card for all associated UPS fees. If you change your mind about an order after it has already shipped from our warehouse and you would like to re-route the package(s) back to Pungo Ridge/Western Boot Sales or the vendor, the UPS charge for a delivery intercept will be charged to your credit card. We will automatically bill all associated UPS fees to your credit card or send a PayPal Money Request, if applicable.  If a carrier's driver is having difficulty finding your address, they will attempt to call you.  For this reason, we require a valid phone number for all orders.  We will not share your address or phone number with outside parties, other than the carrier and vendor used to process and ship your order.
• Shipping to an address other than your billing address: Previously, we offered shipping to any address, but due to security concerns we have set it up so you can only place an order to ship to the billing address of the credit card you are using to pay for the transaction.  If you need to ship to another address, please make the request in the Additional Comments section upon checkout.  We will then call you to confirm.  Our apologies if this is an inconvenience for you, but it it to avoid possible credit card fraud.
• Pungo Ridge/Western Boot Sales™ is NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES! We highly recommend that you have your package shipped to an address where someone will be available to accept delivery.  You may request a signature for delivery of your package, but there will be an additional fee charged to you for this option.
  • UPS My Choice® offers you the flexibility to reschedule, redirect, or authorize shipment release online.
    You may contact UPS Customer Service at 1-800-PICK-UPS® (1-800-742-5877) or visit them online at www.ups.com.
  • FedEx Delivery Manager allows you to reschedule your incoming residential deliveries so they arrive when it's convenient for you.
    You may contact FedEx Customer Service at 1-800-GO-FEDEX (1-800-463-3339) or visit them online at www.fedex.com.

*FREE SHIPPING is for orders OVER $100.00 USD and applies to the lower 48 United States only. Alaska, Hawaii, other US territories and foreign countries are not eligible for free shipping.  Orders may be shipped via FedEx SmartPost or UPS SurePost which is a service that is shipped via ground service to your nearest US Postal hub and then delivered via USPS, regardless of the shipping method selected upon checkout.  Please be advised that these shipping methods can add 3-5 days to regular ground shipping.

MERCHANDISE AVAILABILITY —

• Not all of the merchandise shown in our on-line store is stocked by Pungo Ridge/Western Boot Sales™. Many of the items shown are shipped directly from the manufacturer.
• Most items are shipped the following business day after you have placed your order. However, some manufacturers take 3-5 business days to process your order prior to shipping. If you have an urgent need for an item, please contact us to arrange for expedited shipping and we would be happy to accommodate you.
• WE CANNOT BE RESPONSIBLE FOR DELAYS IN ORDER PROCESSING OR SHIPPING!
• If any item is temporarily out of stock or discontinued we will contact you regarding your order.
• In the event that an item you purchased is placed on backorder, you will be notified via the email address you provided on your order.  If you don't contact us or cancel, we'll proceed with fulfilling your order by the estimated delivery date.
• Prices are subject to change without notice.

INTERNATIONAL SHIPPING —

• All international orders will incur a $25.00 handling fee.  Select items may be excluded.
• Not all vendors ship to our international customers.  In some cases, order processing may be delayed or extended.
• All customs fees, taxes, and duties incurred for international shipments are the responsibility of the customer.
• Products made with exotic skins cannot be shipped to international addresses.
• Steel toe boots by Smoky Mountain® do not meet european safety standards and cannot be shipped internationally without a CITES permit.
• All Ariat® products are excluded from international shipping.

Countries we ship to:

United StatesAmerican SamoaArgentinaAustraliaAustriaBahamasBelgiumBrazilBritish Virgin IslandsBulgariaCanadaChiliCzech RepublicCosta RicaDenmarkEnglandFinlandFranceGermanyGreat BritainGreeceGreenlandGuamHungaryIcelandIrelandIsle of ManIsraelItalyJapanLuxembourgMalaysiaMexicoNetherlandsNew CaledoniaNew ZealandNorthern IrelandNorwayParaguayPeruPhillipinesPolandPortugalPuerto RicoReunionSaudi ArabiaSingaporeSlovakiaSpainSwedenSwitzerlandTurkeyUnited Arab EmiratesUS Virgin IslandsVatican CityVenezuela

If you do not see your country listed above, please contact us to inquire.